At Gatesville Pet Centre, we aim to ensure your satisfaction with every purchase. If you’re not completely satisfied, we’re here to assist with returns and refunds.

1. Eligibility for Returns
Products must be returned within 14 days of purchase.
Items must be in their original, unused condition with all packaging and tags intact.
Proof of purchase, such as an order confirmation or receipt, is required.
2. Non-Returnable Items
The following items cannot be returned:

Perishable goods such as pet food, treats, and live animals.
Opened or used products, including food and supplements.
Custom or special-order items.
Gift cards or vouchers.
3. Return Process
Contact our customer service team at info@gatesvillepetcentre.co.za or call 021 637 1663 to initiate the return process.
Once your return is approved, you’ll receive instructions on how to ship the item back to us.
Return shipping costs are the responsibility of the customer unless the item was damaged, defective, or incorrect upon receipt.
4. Refunds
Refunds will be processed to your original payment method within 7 business days of receiving the returned item.
Please note that the refund amount will be deducted for any transactional fees incurred during the purchase.
Shipping fees are non-refundable.
For exchanges, please indicate the replacement product when contacting us.
5. Damaged or Defective Items
If your item arrives damaged or defective, please notify us within 48 hours of receiving your order. Provide photos of the damage, and we’ll arrange a replacement or refund at no extra cost.

6. Contact Us
For any questions or assistance regarding returns, feel free to reach out to us:

Email: info@gatesvillepetcentre.co.za
Phone: 021 637 1663
Address: Block 7, Shop 2, Gatesville Shopping Centre, Klipfontein Rd, Athlone, Cape Town, 7764
Thank you for choosing Gatesville Pet Centre. We’re here to assist with any inquiries or concerns regarding your purchase.